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Spindle
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Cant activate app

Anyone else having issues getting on to the app , I log in , shows me the home page and then goes off and back to phone home page

Ive tried removing app and putting back on again

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Corey_C
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Re: Cant activate app

Thanks for your post and welcome to the Community Forums, Spindle,

 

Apologies for the delayed response, are you still having issues with My Virgin Media app?

 

Cheers,

Corey C

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Spindle
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Re: Cant activate app

Hi and thx for your reply 

I can get onto my virgin media app via my tablet but not via my iPhone , it tries to connect for a few seconds & then returns to phone home page 

 

cheers 

Spindle 

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Corey_C
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Re: Cant activate app

Thanks for your reply, Spindle,

 

Do you have any antivirus or similar on the iPhone? And can you advise which version of the iPhone this is?

 

Cheers,

Corey C

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Spindle
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Re: Cant activate app

Hi 

No I don’t have anti virus or similar 

all my other apps work fine 

it works on my Samsung tablet 

I can see the app & menu on my phone , then goes back to phone home page 

phone is iPhone XR 

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Corey_C
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Re: Cant activate app

Thanks for replying, I'll send you a private message to confirm your account details,

 

Cheers,

Corey C

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Spindle
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Re: Cant activate app

Ive replied thank you
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