Virgin Media Community

[Spindle]

Anyone else having issues getting on to the app , I log in , shows me the home page and then goes off and back to phone home page

Ive tried removing app and putting back on again

[Corey_C]

Thanks for your post and welcome to the Community Forums, Spindle,

Apologies for the delayed response, are you still having issues with My Virgin Media app?

Cheers,

Corey C

[Spindle]

Hi and thx for your reply 

I can get onto my virgin media app via my tablet but not via my iPhone , it tries to connect for a few seconds & then returns to phone home page 

cheers 

Spindle 

[Corey_C]

Thanks for your reply, Spindle,

Do you have any antivirus or similar on the iPhone? And can you advise which version of the iPhone this is?

Cheers,

Corey C

[Spindle]

Hi 

No I don’t have anti virus or similar 

all my other apps work fine 

it works on my Samsung tablet 

I can see the app & menu on my phone , then goes back to phone home page 

phone is iPhone XR 

[Corey_C]

Thanks for replying, I'll send you a private message to confirm your account details,

Cheers,

Corey C

[Spindle]

Ive replied thank you