Virgin Media Community

[Jenniep1992]

Every time I go on to my virgin media app it says that come back soon once installed but I have had my services installed on the 1st Feb and the vitgin connect just keeps saying error please try again, I've tried phoning virgin media about this and literally getting no where with them 

[Ilyas_Y]

Hey there @Jenniep1992, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the My Virgin Media app that you are currently facing 😞
May I ask if you have you signed up to the app with an email used for an account with different details?

E.g. Was there a previous account setup but the account details are not matching?

Please let us know.

Kind regards,
Ilyas.

[Jenniep1992]

Hi yeah I signed up with the email that I registered with virgin media and I'm still having problems 

[Ilyas_Y]

Thanks for getting back to us @Jenniep1992 on the forums.

I've had a look on my end and I cannot see a My Virgin Media set up for your account.
Are you able to set it up again / register and let us know how it goes or what happens?

Kind regards,
Ilyas.

[KTPOrange]

I’m having the same problem and my broadband was switched on Thursday 2nd Feb. 

[Tom_W1 · Accepted solution]

Hi @KTPOrange thanks for your post here, although we're sorry to hear of the concerns you've raised.

Please allow me to send you a PM so we can get things sorted for you.

Kindly expect the PM to arrive shortly and respond directly when you can!

Many thanks