Cant Log into My Account

[Flyer58uk]

I am unable to log into my account. 

The system says my email is not recognised, even though I have been with VM for 20 years. 

It wont allow a password change either.....

Any ideas?

Thanks 

[Akua_A]

Hi @Flyer58uk,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having an issue trying to log in. We can understand this is not ideal and we want to best help.

Are you able to specify where you are trying to log in? Is this your email or your my VM account? You may also find the following link useful   https://www.virginmedia.com/help/billing-and-payments/login-problems

Thanks,