Showing results for 
Search instead for 
Did you mean: 

Cannot sign in

Joining in


When i try to log into my account it says i am entering the wrong details. Even when i try to reset my email and type in my account number, area reference and last name it still says it’s incorrect… I am very confused.


Forum Team
Forum Team

Hey @nathanlomas, thanks for the post and welcome to the Virgin Media forums.

I'm sorry to see this error occur for your My Virgin Media.
Just before we go ahead and do any checks, can you confirm if you've tried another web browser / device for me? And also if you could clear cache and cookies.

This way we can eliminate the issues pertaining to the device itself not being able to load up the page correctly.
Let us know.

Kind regards.

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs