Virgin Media Community

[maxcole1]

I have not received an email to set my username, I try to resend confirmation email and nothing comes through. This means I cannot sign in to my virgin media or into the connect app.

[maxcole1]

[Carley_S]

Hi @maxcole1
Welcome to the community!
Sorry to hear you're having log in/sign up issues. 
When you select forgotten my username, do you not receive an email to reset this, or are you still waiting on your account information to set up a new account? 
You can find information to set up a new online account on your contract, all you need is your Account number, Area code and Surname so set up an account. 
 

[maxcole1]

Thanks for your reply.
There is no option to select forgot username. I havent recieved an email to ever set my username

[Paul_DN]

Hi maxcole1,

Thank you for reaching back out and for confirming this, I was able to find you on our system with the details we have for you, I will be happy to help you further and try to get you into your online account, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.