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Cannot setup new account - passwords being rejected

Joining in

I signed up to Virgin broadband today and received an email recommending that I set up an account via the app.  I’ve tried to do this multiple times but my password just gets rejected. It then says that it’s sent me a verification email that I never receive (it’s not in my junk box either) - if I request it to resend an error message comes up (Code: DEF01). Can someone please help.



Forum Team
Forum Team

Hi Sashone, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you are having an issue with setting up your My Virgin Media account. 

We can certainly check this out for you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.


Forum Team

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