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Cannot see my bills

Joining in

For months now I cannot see my bills other than the last total value. When on the website, I cannot see my bills at all and instead get in a loop on the help screens.

On the app I can see the latest total bill but cannot click on it.

I tried to have this fixed in July but when I eventually got an agreement that the tech team would call me outside of working hours, they called again to claim incorrectly that I had not answered their calls and so they closed the ticket.

I am about to move house and must take this lack of support into account when choosing between sky and virgin media.


Forum Team
Forum Team

Hi Missiontotalk,

Thanks for posting, and sorry to hear you're still having some issues with your bills. So I can take a closer look at this for you, I've popped you over a private message.