on 14-06-2022 18:52
Hi there, I want to register to manage my Virgin Media account online.
Unfortunately, when I try to do this, I get error DEF01 and a message saying to try again later, which doesn't help. Happens despite clearing my browser cache and cookies, using Mozilla Firefox. Switching to another browser (Edge) didn't help.
If I try to sign in using my e-mail address, it claims that I have a password - but I haven't created an account. Trying to reset the password also gets an error DEF01.
Please help me get set up. Thanks.
Answered! Go to Answer
on 14-06-2022 20:55
Hi there RickEly,
Welcome to the community.
Are you able to try this link here?
Let us know if that works,
on 14-06-2022 20:55
Hi there RickEly,
Welcome to the community.
Are you able to try this link here?
Let us know if that works,
on 15-06-2022 13:15
Thanks, that worked.
on 15-06-2022 15:32
No problem,
Do let us know if you run into any further issues!
Take care,