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Cannot register with My Virgin Media (error DEF01)

RickEly
Joining in

Hi there, I want to register to manage my Virgin Media account online.

Unfortunately, when I try to do this, I get error DEF01 and a message saying to try again later, which doesn't help. Happens despite clearing my browser cache and cookies, using Mozilla Firefox. Switching to another browser (Edge) didn't help.

If I try to sign in using my e-mail address, it claims that I have a password - but I haven't created an account. Trying to reset the password also gets an error DEF01.

Please help me get set up. Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

Kain_W
Forum Team
Forum Team

Hi there RickEly,

Welcome to the community.

Are you able to try this link here

Let us know if that works,

Kain

See where this Helpful Answer was posted

3 REPLIES 3

Kain_W
Forum Team
Forum Team

Hi there RickEly,

Welcome to the community.

Are you able to try this link here

Let us know if that works,

Kain

Thanks, that worked.

No problem, 

Do let us know if you run into any further issues!

Take care,

Kain