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Cannot register - "Closed account - can no longer register"

Tuning in

I have recently taken out Virgin Media Fibre however every time I try to register with the email I signed up with I receive the message:

"We're sorry to see you go

Now you’ve left us, we’ve closed your account and you can no longer register for My Virgin Media."

The only thing I can think of is that I had Virgin Fibre years ago and more than likely signed up with the same email address. Can someone please help?


Very Insightful Person
Very Insightful Person

The easiest solution is to use a different email address to register the new account.

If you don't want to do that you will need to wait for the VM Forum Team to respond.  They may be able to arrange a Move and Transfer of your old account to your new account.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Forum Team
Forum Team

Hello Alarae21,

Thanks for your post.

Sorry to hear about the issue with your new account and email address
I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 


Unfortunately I've tried a few times (and again just now) and get to the password page where it constantly tells me my chosen password can't be accepted (I've tried multiple variations).

I'll respond to the PM now, thanks.

Forum Team
Forum Team

Thank you Alarae21.

You were right. the email address was registered to your former account. 

I have asked our IT Team to remove this so its okay to use to register your new account 

Usual turnaround is 7-10 days. 

Although it is usually lot quicker than that.

As soon as I have an update I can let you know


Hello Alarae21, 

Can you please try registering again with the same email address.


Hello, I've just tried again and I still get the same message. I tried to register via a different device (I haven't tried using this one before) using Microsoft Edge.

If it's of any use, the link I used to register from Google was Https://







Joining in

I have the exact same issue.

Hey @grandbypanda, sorry to hear you're having the same issue with My Virgin Media.

Let me send you a private message and we can look in to this and have it sorted out. Watch out for the purple envelope 🙂

Kind regards.

Forum Team

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I joined VM yesterday and i have this issue too with the account registration.

Can you please help me with?