Virgin Media Community

[ericah13]

Can anyone help, I’ve been trying to set up the my virgin media app for over a week and it keeps telling me I can’t use the password. I’ve tried every different type of password and am getting fed up with it

[stasow]

Unfortunately there is no answer for your question.  I have same problem. Already 2 weeks trying different passwords,  different devices, different browsers.....

They having this issue for a months and cannot fix it. 

[Ashleigh_C]

Hi there @ericah13

Thank you so much for your first post to our community forums and welcome to the team! It's great to have you here! 

I'm so sorry to hear that you are effected by this issue! We are aware of this and we are currently working to resolve this for you and all our customers effected. 

I'd be happy to send you a PM to see if we can look into this a bit further. I'll pop you a message now. 

Please keep an eye out for the purple envelop in the top right corner of your screen alerting you to a new message. 

Thank you.