Cannot make account with original email

[pendlej1]

Hi,

I've previously had a VM account with the email address I signed up for my current contract with - now when I try to create my VM account online, I can't use that address. Trying to use a different email with my new contract details also doesn't work, and gives me an error.

Can someone from VM help me set up my account with my preferred email so I can manage my account?

[Lee_R]

Hi pendlej1, thanks for posting and welcome to our community.

Sorry to hear you've been unable to register your My Virgin Media account.  I would love to help you resolve this. I am going to send you a private message.  Please look out for the purple envelope in the top right of the screen.

Regards

Lee_R

[pendlej1]

Thanks Lee,

I've now managed to make my account - just had to keep trying over and over, and it eventually let me in.

[John_GS]

Hi pendlej1

Thanks for coming back to us. I am glad to hear all sorted with the online account 🙂 Is there anything further we can assist with?

Kind regards,