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Sequeira
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Cannot login to My Virgin Media app or get a new password - Broadband Only Customer

 Hi,

I am trying to access My Virgin App but it won't accept the password.

Also tried to reset but it does not work. 

How can I recover/reset my access to My Virgin App, please?

Many thanks in advance,

Andreia

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Beth_G
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Re: Cannot login to My Virgin Media app or get a new password - Broadband Only Customer

Hi Andreia,

 

Welcome to the Community Forums - thank you for posting. I'm so sorry for our delayed response.

 

Are you still having trouble accessing your online account? If so just let us know and we'll pop you over a private message and help reset your credentials.

 

Kind regards,

 

Beth

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