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TT7
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Cannot log into my Virgin media account - help please

Cannot get into my virgin media account and have never been able to access it to see what I actually get. Cannot access tv on my phone etc. Have been with Virgin Media for years.

Can a member of the tech support assist please?

 

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Katie_WT
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Re: Cannot log into my Virgin media account - help please

Hi there @TT7

 

Welcome to our Community and thanks so much for your first post - sorry that you're having issues with your online account. I have located your account from your forum information and I can see that an account is registered. 

 

What happens when you try and access your account? Have you tried resetting the password at all? 

 

Please do give it a go and let us know if you get any error messages. Keep us posted and we can reset the log in from this end for the account holder if needed. 

 

Cheers

 

 

Katie - Forum Team


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