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JT11
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Cannot log into VM mobile app

When I try and log into VM with my email address and pw, am presented with the following error message (not a typo - message is presented twice!):

This service can only be accessed by the primary account holder.

This service can only be accessed by the primary account holder.

I am the primary account holder, and I am trying to log in with the only email address I have given VM (which I can use fine to log into their web portal).

 

Any ideas what is going on?

Thanks

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Hayley_S
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Re: Cannot log into VM mobile app

Hello @JT11.

 

Welcome back to the community page, thank you for posting on here.

 

I am sorry that you have been having issues with the My VM app login.

 

We need to raise an IT ticket for this, I will send you a private message so I can get this done.

 

Look forward to your reply.

Hayley
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Hayley_S
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Re: Cannot log into VM mobile app

Thank you for talking to me in private @JT11.

 

I am happy that we have now raised this with the relevant team 🙂

 

We will let you know when we have an update regarding this.

 

Have a nice rest of the day!

Hayley
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