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pjshots
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Cannot log into My Virgin Media!

Hi, for some reason, I can longer log into my VM account... The creds are right, and when I do a password reset, it says I don't exist. When trying to create a new one, it says my details are incorrect.

Please help!

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Steven_L
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Re: Cannot log into My Virgin Media!

Hey @pjshots

 

Thanks for taking the time to post about this issue.

 

I'm sorry that you're having login issue As the online help hasn't worked for you, please respond to my private message and we can get this looked into further.

 

Regards

Steven_L

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Steven_L
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Re: Cannot log into My Virgin Media!

Thanks for confirming your details @pjshots.

 

I have tried to create your account and got the same error message as you, this means that I have had to raise this with our IT team and this can take up to 5 working days to be resolved.

 

I will be in touch once the team have resolved this for you.

 

Regards,

Steven_L

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