Cannot create virgin media account

[Chrismayuk1]

I've been a customer since 2016 and have never been able to create a virgin media account, now I want to change my package I actually need an account to do this.

When I sign up it says it has sent an email but it rarely arrives and the couple of occasions it did, when I clicked it a message comes up saying link expired.

Can someone please look into this and get me an account please so I can upgrade my broadband. I have my account number.

[Martin_N]

Hi Chrismayuk1,

Thank you for your post and welcome to the community. 

I'm very sorry to hear you have had issues with registering your online account. 

I am more than happy to take a look into this for you. 

I will private message you now to confirm your details. 

^Martin

[Martin_N]

Thank you for chatting with myself on Private message. 

I'm glad we were able to get that sorted for you.

^Martin