I have just signed up to Virgin Media broadband, and I am trying to create a profile on this url: https://my.virginmedia.com/create-profile/create-profile
I have been unable to create a password. I have tried on the latest versions of Firefox, Chrome, and mobile (Google / Safari). At first I could not click "Continue". Then I clicked on the fields until the password field displayed an error. A passcode less than 8 is "too short", longer than 10 is "too long", and so I generated every permutation of 10 character password using lower, upper, number and symbols (s well as not using some of these character types). Nothing. On mobile the page froze.
When I remove the disabled html from the form, submission returns the following error:
"A form was submitted in the windows-1252 encoding which cannot encode all Unicode characters, so user input may get corrupted. To avoid this problem, the page should be changed so that the form is submitted in the UTF-8 encoding either by changing the encoding of the page itself to UTF-8 or by specifying accept-charset=utf-8 on the form element."
I have contacted support but no one has been able to submit a bug report so I am concerned that Virgin does not have a tech department and that I should probably cancel my broadband whilst I am still in the cooling off period.
The have been unable to create a my virgin media profile for my new broadband on either mobile or web (I am currently on web, Firefox and Chrome)/
