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Cannot create account

Joining in

Hi Kath,

I am having the identical problem while trying to install the My Virgin Media app.

Can you assist please?



Forum Team
Forum Team

Hi Kalpliskin,

Thank you for reaching out to us in our community and welcome, sorry to hear you have been unable our My Virgin Media App, what is happenings when you try downloading it, what device are you using, have you already set up an online account?



Hi Paul,

I had an old account many years ago and now I am trying to register it simply says "We're sorry to see you go. Now you've left us, we've closed your account and you can no longer register for My Virgin Media".

Not sure what to do now.


Hi Kalpliskin, 

Thanks for coming back to us and expanding on things further. I'm really sorry to hear you are getting this error. 

We can certainly check this out to you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.


Forum Team

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