Cannot create Virgin Media account

[Weecaz1975]

Sign up screen wont accept my password even though it meets criteria.

[Natalie_L]

Hi Weecaz1975, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are experiencing issues when attempting to register online. 

Can you please try the following for me? 

• Delete all cache and cookies
• Another browser/device
• Download the My Virgin Media app on your phone and try from there

Please let us know how you get on.

Thanks, 

[Weecaz1975]

None of this works. Also, when I go onto another device of flags up a def01 error when I type my email.

[Steven_L]

Thanks for coming back to us @Weecaz1975.

Please could you try to create your account in incognito mode in your browser?

Regards,

Steven_L

[Weecaz1975]

Hi. I've tried this. It let's me get past the error code for my email, but still wont accept my password even though it says it meets the criteria. 

[Steven_L]

Thanks for trying that for me @Weecaz1975, I'm sorry that it hasn't worked for you. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L