Cannot access virgin account

[Snapperlyn]

Tried to log into my media account without success, reset password but it's the email it's not recognising even though I'm using the correct email. Been ages trying but still cannot check my bill.

[Jodi_S]

Hi Snapperlyn,

Thanks for posting on our community forums. We're sorry that you're experiencing issues when trying to log in to your online account. 

Can we ask if you have tried to log in using a different web browser ad device?

Also, deleting all cookies/caches and history may help.

Please can you try above and come back to us if you need any further help.

Kind regards Jodi. 

[Snapperlyn]

Tried Chrome and Edge it still doesn't like my email

[Jodi_S]

Thanks for coming back to us Snapperlyn, 

Can we ask if you have ever been able to access your online account? Are you getting any error messages?

Did you also clear all cookies/caches and history from your device?

Kind regards Jodi.