Cannot access my account to close it

[Helphelphelpfin]

Hello. I need to get in touch with virgin media to close my account. I am abroad in africa with no phone and  extremely limited access to WiFi. I've lost my login in/account details so neither customer services nor complaints teams can help me online. I'm being charged for a service I'm not using. I've written a letter to virgin asking for account to be closed. Is there anyway for me to contact someone in virgin by email that can help me resolve this issue? Thanks  Finn

[Gareth_L]

Hello Helphelphelpfin.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with closing your account.
I'd like to take a look into this for you and see if we can help from here.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L