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Cannot access my account to close it

Joining in

Hello. I need to get in touch with virgin media to close my account. I am abroad in africa with no phone and  extremely limited access to WiFi. I've lost my login in/account details so neither customer services nor complaints teams can help me online. I'm being charged for a service I'm not using. I've written a letter to virgin asking for account to be closed. Is there anyway for me to contact someone in virgin by email that can help me resolve this issue? Thanks  Finn


Forum Team
Forum Team

Hello Helphelphelpfin.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with closing your account.
I'd like to take a look into this for you and see if we can help from here.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great.