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ShaneYork
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Cannot access Online Account - password reset issues

I am having trouble resetting the password for my account if I can't change it or login how am I going to pay the next bill sort it out 

 

 

[MOD EDIT: Subject title changed for clarity]

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John_GS
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Re: Account

Hi ShaneYork

 

Thanks for posting.

 

Is this the online account you mean?

 

If so, please head here and then click 'forgot password' this should help. 

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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ShaneYork
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Re: Account

Yes I did all that even tried to change it but then it was asking for secret pet name which I did but nothing worked 

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Serena_C
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Re: Account

Thanks for getting back to us @ShaneYork, I'm sorry to hear you are still unable to log in to your My Virgin Media account.

 

I would like to try reotely resetting your password from our end next, I shall send you a private message so that we can pass DPA and give this a try.

 

There are several ways to pay your bills, please visit https://www.virginmedia.com/help/billing-and-payments/make-a-payment for further details on payment options.

 

Kind regards,

Serena

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ShaneYork
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Re: Account

I have tried and tried to reset it but it kee saying error and then the wifi keeps going off then on then off again and again and again for months now

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John_GS
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Re: Account

Hi @ShaneYork

 

If you can respond to my colleagues PM, they'll be able to help further

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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ShaneYork
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Re: Account

I have been replying I phoned and asked and asked honestly I'm joining another company no WiFi I won't be paying it till it sorted 

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ShaneYork
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Re: Account

I have been with virgin media for years and I would like to say with virgin media but the wifi plays up when I try watch youTube or my recorded shows and I can't login so I'm having trouble with that and I have never missed a payment

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