Cancellation of Engineer Appointment

[hbkjohnhill]

Hi again,

I had an issue with my V6 box today, and I was advised to arrange an engineer appointment. Later on, the V6 started working again, so the appointment is no longer required. I’m unable to cancel via either the app or website. Could this appointment be cancelled please?

Thanks

John

[Carley_S]

Hi @hbkjohnhill 

Welcome back to the community forums 

Glad to hear that your set top box has started to work again and you no longer require the engineer. We can get this cancelled for you at our side. 

Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

[Carley_S · Accepted solution]

Thank you for joining me on private message @hbkjohnhill 

Glad we were able to get this fully sorted and cancelled for you today. 

If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).