Cancel engineering appointment

[Yuepan]

Hi, I had some issue setting up my broadband early today, and I booked an engineer for 13th October. But the broadband went well now and I wanna cancel my appointment. I looked up the Virginmedia website, app and online account and found no access to cancel it. Can someone help me cancel this appointment pls?

[Kath_F]

Hi Yuepan, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear you were originally having an issue with your broadband but are glad things are sorted now. 

We can certainly get the appointment cancelled this end for you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi Yuepan, 

Thanks for coming back to me via private message. 

All cancelled for you. If you have any further issues, pop back and let us know how you get on. 

Thanks,