Cancel engineer appointment

[thomasbond]

Hi

i made an appointment to fix my broadband and it has now resolved, I have tried to cancel the engineer appointment on my app but the option is not three. Please could this be cancelled as no longer needed.

thanks

[Kath_P]

Hi thomasbond,

Thanks for your post and a big welcome to the Community. It's great having you on board with us. ✨

We'd love to take a look in to things but have been unable to locate you on our systems using your forum credentials. 🙁 We will need to confirm some information with you in order for us to proceed with checks. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,

[Kath_P]

Hi thomasbond, 

Thanks for sticking with me via private message. I'm glad we were able to give you some further information. 

Please let us know if there is anything else we can do to help. 

Many thanks,