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Cancel engineer appointment

Joining in

Hi there,

My services went down yesterday and doing all the tests via the app it was advised to book an engineer appointment. This has been booked for Tuesday however my services are now back up and working. 

I have googled how to cancel an appointment and everything says to log into the app and cancel the appt this way. However when I log in I can find the appointment but I only have the option to reschedule. There is no option to cancel.

Can someone help me with cancelling the appointment as I dont intend to phone and sit on hold to get this done.





No problem at all, I am sorry to hear that.

I will send you a PM now, please do look out for the purple envelope. Thanks 

Matt - Forum Team

New around here?

Thank you for confirming all them details for me.

I have now cancelled the appointment, I hope you have a lovely day. Thanks 

Matt - Forum Team

New around here?

Thank you very much for your help!

No problem at all.

I hope you have a lovely rest of the day. Thanks 

Matt - Forum Team

New around here?

Hi I also need to cancel my appointment with an engineer, I actually did cancel it but didnt get the confirmation text and I'm still getting texts to say an engineer is due today

Hi Dazz700,

Thanks for posting and welcome to our community 🙂

I can see you've been able to call and speak to an agent since posting, if you do still need help with anything please let us know.


On our wavelength

I also need to cancel engineer appointment booked for 11th April but unable to do it online. Can you help please?


Hi Gixerob111,

Thank you for your post. I'm very sorry you are unable to cancel the visit online. 

To confirm, is the visit related to a fault with services?


Hi Martin,


Thanks for your reply. I've managed to cancel the appointment now.




Hi Gixerob111.

Glad to see our Virgin family was able to help ☺.

Just remember if you ever need us, we are one post away.

Thank you.

Ari - Forum Team

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