Virgin Media Community

[micahmicah]

Hi Paulina.  I need the exact same help.  Can you please connect with me via private message?  My situation is the exact same, and I want to cancel the appointment, so the engineer doesn't waste his visit.  Thanks.  

[Ashleigh_C]

Hi there @micahmicah 

I'm so sorry to hear you are also facing this issue and I'd be happy to take a look for you. 

I will pop you a PM now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thanks again. 

[booner]

Hi,

Same problem here, I want to cancel my engineer appointment but I cannot see any function to do that on the web or app (Web doesn't even show that I have an appointment and the App only lets me reschedule).

Thanks

[Natalie_L]

Hi booner, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you are having problems cancelling your appointment as this should be an option on your account. 

I will be able to assist further so I am just going to pop you over a private message to grab a few details. This will be available via the purple envelope on the top right of this page.

Speak soon, 

[Garpod]

Hi I'm having the same issue in had a fault and now everything is working but it won't let me cancel the appointment only rescheduled it! 

[Ryan_N]

Hi Garpod, 

Thank you for your post and welcome to the forums. 

Apologies you've also had this issue. What I will do is pop you over a private message and get that sorted for you 🙂 

Cheers, 

Ryan. 

[KirstyAli28]

I need to reschedule my engineer appointment ASAP, I cant do it on the app because its saying my email is wrong which it isnt, could someone reschedule for me please 

[Natalie_L]

Hi KirstyAli28, 

Thanks for your private message, I am glad I was able to help. 

Let me know if you need anything else. 

Take care, 

[corndweller]

Hello,

I would like help with the same issue as everyone else. I have an engineer appointment booked in for tomorrow morning. The fault is now resolved, so I no longer need the visit. I cannot seem to find any way to cancel this appointment! I have looked on both the web page and Virgin app. It's very frustrating and I do not want the engineer to have a wasted visit.

Any help greatly appreciated.

[Gareth_L]

Hello corndweller.

Great news that the fault is now fixed. Not so great news you are unable to cancel the visit.

I am able to get this done for you.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L