HI Paul,
I dont have the time to dial in and try and work out the correct menu options (often which end up with me having to redial as the selection does not get me through to a person) and then sit on hold to potentially be speaking to the wrong part and then sit on hold again to finally speak to someone.
This should be easy for me to do, If I do not get the text then it is likely the engineer will turn up and have a wasted visit.
Surely your responses should be trying to understand why I dont have the option to cancel the appt on the app and why the appt is not showing on my online account so you (Virgin Media) can attempt to identify the glitch and fix the issue for me and any potential other customers that have the same.
Thanks
Steve