Can't verify email

[ellatr]

I can't log in to my account as it says I haven't verified my email but when I try and verify my email it takes me to a page that only says "Complete your profile" and there's nothing I can interact with on the page. 

[Paul_DN]

Hi ellatr,

Thank you for reaching out to us and welcome to our community and Virgin Media, sorry to see you haven't been able to confirm the setup of your online account, have you tried a different browser/ device? 

Regards

Paul.

[ellatr]

Yes I’ve used both Chrome and Safari on my laptop and phone.

[Travis_M]

Hi @ellatr

Thanks for your reply, I hope you're having a great day!

Can you try and clear your cache/cookies on each browser and try the link again please? If not, we will get this sorted for you please do not worry 🙂

Regards