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Can't use that password

Joining in

Just switched to virgin media and have been trying to setup my account, I've seen others on forum have same issue and none of their solutions helped. I have not used any special characters nor used my username in the password. Things like abc123abc did not help. Need this sorted out ASAP.


Forum Team (Retired)
Forum Team (Retired)

Hello Swegs, thanks for joining our help forums and a warm welcome on board.

We're sorry to hear you're having trouble with your online account registration, always happy to assist with this.

Could you please advise what error you get when trying to create your account or which part of the process you're stuck on?

Please, share this and we will be happy to help out.

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Hi, it's been a whole month and I still receive a "Can't use that password" when trying to register for My Virgin Media which I need to access to see my bills and to track my orders. Need help ASAP!


Thanks for coming back to us Swegs, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,