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Can’t use that password

Joining in

I have just ordered broadband which is supposed to be starting today, but I can’t create an account because of the password issue. 



Forum Team
Forum Team

Hi there @scarisnick 


Thank you so much for your post and welcome to the community forums, it's great to have you here. 


I am so sorry to hear that you are facing this issue with signing up to My Virgin Media, can I ask if you have been installed with us yet? 


Have you had an account with us in the past that used this email? 

Hi, the router is due to be delivered today.

I have not had an account with this email in the past. 

No problem thank you for letting me know, are you able to let us know once your service and you have tried to register again? 

Sometimes the registration cannot happen until installation is complete. If the issue then persists we can take a closer look for you via a PM.