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Tufayl
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Can't sign in to virgin media

Hi,

I am trying to create a virgin media account but every time I put in a password, it keeps on saying "You can't use that password. Please choose another". I have used every combination and multiple passwords but it still keeps on telling me the same message. I have tried different browsers and different machines but still get the same error. Is there anyone that can help?

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John_GS
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Re: Can't sign in to virgin media

Hi Tufayl,

Thanks for posting and welcome to the community.

Sorry to hear of the online account issue. There's currently an issue with the website but I shall send you a PM to get some details and we can then start the process

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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