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Bigwelshbeard
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Can’t sign in to new account

on ‎10-02-2023 17:36

Hi, I had to move property a few weeks ago and had to cancel my Virgin account as I did not know where I was going. I’ve now sorted out a place to live and have started a new account but when I try to sign in on the Virgin app it keeps signing in to my old account which is now closed. Can my email address be de-linked from the old account and attached to the new one so I can see my bills/settings etc thanks

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John_GS
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Re: Can’t sign in to new account

on ‎10-02-2023 19:50

Hi @Bigwelshbeard 

Thanks for posting and welcome to the community.

Sorry to hear of the personal situation but I am delighted to hear you have got this sorted 🙂

I will send you a PM to do the Move and Transfer of the online account, this is a process that takes 24 hours.

Kind regards

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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