Can't sign in to my virgin media

[Lewis16]

I left virgin  because of the poor customer service but rejoined last week first query I get  is I can't sign in to my virgin media  message said  sorry to see you go etc etc  seen on forum that this is a common problem but an easy fix contacted virgin oh dear  It ticket raised  have phoned 4 times since told 4 differant answers still not resolved  virgin hasn't improved so now considering cancelling again   if it's a known problem why can't they fix it???  

[Zach_R]

Hi @Lewis16,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear you've been having some issues with signing into your My Virgin Media online account. I can see you posted another thread about this which my colleague has already responded to. We'll continue to assist you with this from there going forward.

Thanks,