Virgin Media Community

[Pjs7]

Won't let me sign in or change password or anything else 

[Alex_RM]

Hi Pjs7,

Thanks for posting and welcome to our community 🙂

Are you trying to sign into your online My Virgin Media account or log into the router settings?

Alex_Rm

[Pjs7 · Accepted solution]

Broadband account

[Alex_RM]

Thanks for confirming Pjs7 🙂

Are you getting any error messages when trying to sign in?

Have you been able to sign in previously?

If so, have you tried the forgotten password/ username options?

Alex_Rm

[Pjs7]

No I have not been able to sign in for months try re setting password and does not work but it says doesn't recognise email or password

[Paul_DN]

Hi Pjs7,

Sorry to hear you are still unable to sign in or reset the password due to the system not recognising the Email address, I would like to try to help you get back into your Online Account.

I will send you an invite into a private chat, once received click on the purple envelope to accept. 
Regards

Paul.