I'm hoping someone is able to assist. I am a new cable broadband customer and I have been trying to sign into the My Virgin Media app in order to amend the broadband filter settings, view my account etc. I cannot sign in, reset my password or any other function as the system consistently tells me the details I am entering are incorrect when I know they are the right details.
It would appear from reviewing other threads that this is and has been for some time, a common problem. I am staggered that Virgin have not therefore reviewed and corrected their systems.
In the meantime, how can I get this resolved? Like many others, I cannot get through to speak to anyone in a reasonable timescale.
The frustration of this issue is beginning to outweigh the benefits of using Virgin.
