What the heck is going on with the customer service at this company? I have called and been put on hold for 2hrs waiting to speak to a actual person then told they can't fix it so put you on hold AGAIN to speak to someone who can, I have gone on chat and been on hold for 3/4 hrs, I have come on this forum and now the collegue I have been private messaging on this forum has'nt replied in 3 days. I assume she is on holiday and didn't think to inform me.
There are numerous problems signing in online and the apps even when your told it is fixed it is'nt, Customers are being charged for plan changes and other things they didnt agree to,
I have been trying to sort things out since 8/8/22 when I noticed I could'nt sign in after receiving a bill that was way higher than my plan. When I got to actualy get into my account there were changes I did'nt agree to and are not in my contract. After repeating this numerous times to different collegues of VM it is still not sorted.
I have been with VM for over 8yrs now and I have NEVER had such BAD customer service from them. What is going on????
Either this is human error or your whole system needs reviewing and customers should be compensated due to the seriousness of all the errors made and having to do others jobs for them. The least you could do is compensate customers for their numerous call's, time and stress having to sort out mistakes made by your company.
I am a dissabled customer and suffer with mental heath issues this is causing me a huge amount of stress and making it worse.
This needs to be sorted NOW!!!!