Can’t set up new account

[Andreamac73]

I used to be with virgin media but left and have now came back to them however as I’ve got anew account it won’t let me login with this account number. It still has me on my old account. Any ideas?

[Ayisha_B]

Hi @Andreamac73 👋,

Thanks for posting in the Community and it's great to have you back! Welcome 😊

I will be more than happy to help with this!

In order to sign into your online account, we would need to request a move & transfer for you so your details can be migrated across. 

Will pop you a PM now and we can take it from there.

Speak soon.