I've tried setting up the My Virgin media account, when I try and do this it uses my email as the username which is fine that's what I want, but then when I try and submit it it tells me I can't use that username
Anyone any help to sort this
Welcome to the community page, thank you for posting on here.
Please can you try resetting your password? This may take a few tries but it does seem to resolve the issue after a few tries.
Please let me know.
Look forward to your response.
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I haven't even managed to set a password yet, I'm just trying to set the account up for the first time
I am sorry for this @Khgerrard.
Doing a forgotten password email should allow you to make a password.
Please can you try this for me?
It's not found an account with my email, but I've never actually managed to make an account.
Thanks for coming back to us @Khgerrard.
I can take a further look into your account but would need to do this by private message, so that we can clear account security and confirm your details.
I will drop the private message over in a moment, so that we can get it sorted for you.