Can't register new account

[FDorrian87]

When trying to set a password the interface rejects every password I enter, despite it saying the requirements have been met. I see several others on these boards have had the same issue around the summer time, can you please fix this for me as it's extremely frustrating.l and not a good start to things. Thanks 

[Ilyas_Y]

Hi @FDorrian87, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the password not being accepted.
May I ask if you've cleared cache and cookies? Or tried another web browser / device?
And has your Virgin Media services itself been installed? Because if they are pending install, then you won't be able to make a MyVM until the installation has completed.

Let us know.

Kind regards,
Ilyas.

[FDorrian87]

Hi,

Yes all of the above have been tried and my service has been set up and installed as of yesterday.

[David_Bn]

Thanks for coming back to us @FDorrian87, check out the purple envelope in the top right hand corner for a private message from me, and I'll look into this further for you - which may result in my need to raise an IT ticket.

Kindest regards,

David_Bn

[FDorrian87]

Just on the offchance anyone from.the forum team is lurking, this issue is till happening, I would appreciate someone fixing it please

[AmarA3]

Mate it ain't getting fixed here, they just string u along...