Can’t register new account for broadband

[JohnTPearce]

Hi, i have been trying since october 14th to register for a my virgin media account with my new broadband but everytime i put a password in it says it’s invalid. I have tried every combination imaginable and am considering cancelling my service due to this because i need the account to register for volt benefits. I would appreciate it if someone could help me create the account.

[Lee_R]

Hi JohnTPearce, thanks for posting and welcome to our community.

Sorry to hear that you've been unable to register for My Virgin Media.  I would love to take a closer look on your behalf. I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R