Menu
Reply
ReeceIW
  • 3
  • 0
  • 0
Joining in
672 Views
Message 1 of 6
Flag for a moderator

Can’t register for my virgin media

No matter how many times I enter the details it won’t let me register. This is infuriating as I need to book a technician 

0 Kudos
Reply
Ayisha_B
  • 3.8K
  • 148
  • 348
Forum Team
Forum Team
643 Views
Message 2 of 6
Flag for a moderator

Re: Can’t register for my virgin media

Hi @ReeceIW,

 

Welcome to our Community Forums and thanks for posting.

 

I am sorry to hear you're having some issues registering for My Virgin Media. 

 

Do you get any specific error message at all? What happens when you try?

 

In regards to needing to book a technician, could you expand on what issue you are having so we can assist further?

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
ReeceIW
  • 3
  • 0
  • 0
Joining in
633 Views
Message 3 of 6
Flag for a moderator

Re: Can’t register for my virgin media

It doesn’t give me an error message, it just clears the fields and I repeat the whole process all over again.

Re technician, I have the wrong mains box to connect the hun to. I need an technician to come and change this 

0 Kudos
Reply
Ayisha_B
  • 3.8K
  • 148
  • 348
Forum Team
Forum Team
623 Views
Message 4 of 6
Flag for a moderator

Re: Can’t register for my virgin media

Have you tried using a different browser or clearing cookies and cache?

 

Could you clarify what you mean? Did you opt for a quick start and there's no Virgin Media wall socket therefore you require a manned install?

 

 

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
ReeceIW
  • 3
  • 0
  • 0
Joining in
571 Views
Message 5 of 6
Flag for a moderator

Re: Can’t register for my virgin media

No error message. It just clears the boxes and makes me start again.

 

 

0 Kudos
Reply
Zoie_P
  • 4.86K
  • 203
  • 376
Forum Team
Forum Team
545 Views
Message 6 of 6
Flag for a moderator

Re: Can’t register for my virgin media

Thank you for your reply ReeceIW,

I am sorry to hear this, is the information given correct?

Why do you need a technician? Is there anything we can help with? 

Zoie

0 Kudos
Reply