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Can't register for My Virgin Media with my email address

Joining in

Hi, I've just returned to Virgin Media but I can't register for My Virgin Media with my email address.

It tells me  - "Now you’ve left us, we’ve closed your account and you can no longer register for My Virgin Media"

Can anyone tell me if I can reset or wipe my old account, or how to deregister my email from the old account?



Very Insightful Person
Very Insightful Person


Other similar posts here suggest that the VM Forum Team should be able to move the old account details to the new account for you. They will contact you via this forum when they reach this thread.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Forum Team
Forum Team

Hi @shrimp739,

Thanks for your post, and welcome to our Community Forums.

I'm sorry to hear you're having trouble registering to My Virgin Media due to a previous disconnection/move. So I can assist you further with this, I'm going to send you a private message.

Please look out for it in the top-right of the Forums, in the purple envelope.


Reece - Forum Team

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