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Can’t register MyVirginMedia

HJI96
Joining in

I have tried to set up MyVirginMedia account, but have been unsuccessful so far. It says there is an account under my email address and when I reset my password it says I can’t do that and need to contact customer service, it also says I don’t have any additional information. Their resolution was to wait once my wifi was installed, it has been, but still no luck. 

3 REPLIES 3

Travis_M
Forum Team
Forum Team

Hi @HJI96 

 

Thanks for posting on our community forum and so sorry to hear about the issue with your MyVM online account

 

I am going to drop you a private message now to collect some more information so we can investigate this further and have this resolved. Keep an eye on your inbox for a message from myself.

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Managed to sort it over the phone. Thanks

Thanks for your response @HJI96 

 

Absolutely great to hear so, I hope you have a great day and thank you for your time.

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs