Menu
Reply
Ston326
  • 1
  • 0
  • 0
Joining in
197 Views
Message 1 of 2
Flag for a moderator

Can’t login!

Reposted a previous question as it applies to me also :

Okay so I recently (as in few weeks ago) got new set up with Virgin Media broadband for first time. I noticed quickly that there were parental controls on the wifi, stopping me accessing many sites. I tried to sign up to the virgin media app to change this but whenever I enter my email address it states that there is already an account set up for me, but then when i try to sign in & click on " forget password", it cant find my account based on the email address. Im genuinely at a loss as to how to sign up or sign in to the app, as all i want to do is remove the parental controls.

0 Kudos
Reply
Paulina_Z
  • 4.31K
  • 159
  • 327
Forum Team
Forum Team
119 Views
Message 2 of 2
Flag for a moderator

Re: Can’t login!

Hi @Ston326,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with registering for your online account

Can you please confirm if you're a returning customer and used your current address for a previous account? Have you tried to register for an online account with a different email address?

Once you're able to register, you can amend your Parental Controls on our Web Safe page.

Let us know how you get on and if you need any further assistance.

Thank you.

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply