cancel
Showing results for 
Search instead for 
Did you mean: 

Can't login to account

Major2
Joining in

Hello, I recently moved homes and was offered a new broadband deal which I accepted. During this process a new account was created as I received a new account number, however the same email was used.

When I login using my email it displays the old account number/contract. When I try to sign up using the new account number as well as a new email address it gives me a notification saying: "Account already set up".

Could someone help me with this problem, thank you.

1 REPLY 1

John_GS
Forum Team
Forum Team

Hi @Major2 

Thanks for posting and welcome to the community.

Hope the move went well, this is just a Move and Transfer that would need to be done.

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill