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Can't login to account

Joining in

Hello, I recently moved homes and was offered a new broadband deal which I accepted. During this process a new account was created as I received a new account number, however the same email was used.

When I login using my email it displays the old account number/contract. When I try to sign up using the new account number as well as a new email address it gives me a notification saying: "Account already set up".

Could someone help me with this problem, thank you.


Forum Team
Forum Team

Hi @Major2 

Thanks for posting and welcome to the community.

Hope the move went well, this is just a Move and Transfer that would need to be done.

I'll send you a PM now to assist further.

Forum Team

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