Hi @xHDx,
Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues signing into your online account.
Your online account and your Community accounts are two different systems. It does not mean that the logins will be the same for both.
Have you registered for an online account before? If not, you can do this on our website here: Register for MyVirginMedia.
Let me know if you have any issues registering. We're here to help if you need any further support.
Thank you.