Can't login to My Virgin Media

[Dazzamaggs]

I can't seem to login to My Virgin Media either on the App or on the Internet. I've changed my password on a few occasions to see if that's the problem but still no success. Has my account been locked or is there generally a problem? Hope someone can help.

[Matthew_ML]

Hey Dazzamaggs, thank you for reaching out and a warm welcome to the community. I am sorry you cannot access your online account.

Please can you let me know what error message you are getting?

Also when you log in does the screen goes blank or anything? Thanks