Can't login to My Virgin Media

[nicholasbell03]

Hi 

On the app whenever I try go to account settings which takes me to the website, I continuously get the error

"Oops, looks like something's gone wrong on our side.

Please try again"

I am completely unable to access this part of my account. Could someone from the VM team please resolve this.

Thank you 

[Alex_RM]

Hi nicholasbell03,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you've had some trouble accessing your account.

Can you please confirm what happens when you try to sign in here

Alex_Rm

[nicholasbell03]

Hi Alex

There is a popup which says "Script error" when that page loads, but I can see that page.

Then when I try click through to my preferences or something, I get the dreaded message I posted previously 

[Travis_M]

Hi @nicholasbell03

Thanks for the reply and good afternoon

I am going to drop you a private message now to collect some details and investigate further. Please keep your eye on your inbox for a message from myself.

Regards