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chitchins
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Can’t login or change password

I haven’t been able to log into my online account for ages. I was certain I knew the password but have tried resetting it anyway. It won’t work though, I get the security details all correct and when I try to choose a new password it just tells me that information is incorrect or missing. So I try again and then it just takes me back to put my username in again. It’s an endless loop! Help!

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John_GS
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Re: Can’t login or change password

Hi chitchins

 

Thanks for posting and welcome to the community. 

 

I'm really sorry for the online account issue and the delayed reply.

 

I'll PM you now so to assist further

 

Kind regards,

John_GS
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Donzy666
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Re: Can’t login or change password

Hi

i am having the same issue. Can you help me too?

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Jodi_S
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Re: Can’t login or change password

Hi Donzy666,

 

Welcome to our community and thanks for posting. Really sorry to hear that you're having issues logging on to your online account also.

 

Can we ask if you have tried a different web browser and device to log on? Also has clearing your history and cookies/caches helped at all?

 

Please let me know about the above and we will assist you further.

 

Kind regards Jodi.

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Donzy666
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Re: Can’t login or change password

Hi Jodi

yes I have tried to reset password both on my iPhone and also laptop. On both platform it will not reset the password - saying I have missing information and going round in a loop. 

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Laurie_C
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Re: Can’t login or change password

Hi Donzy666,

 

Thanks for getting back to us, I'd be more than happy to take a closer look at this for you. I'll just need to confirm some details via Private Message. Please keep an eye out for a purple envelope in the top right corner of this page.

 

Kind regards,

Laurie

Laurie_C
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